Cases · Proof in the field
Owned beyond the ticket
Anonymized case studies across customer success, infrastructure, hardware, home labs, AI, mobile, and products I built. Short stubs are placeholders we will deepen one by one.
Guests at the gate
Large Australian university · housing & guest management
Off-hours P1: gates denying valid guests, two root causes, one customer voice.
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The missing hundred gigabytes
Major metro project · Windows edge kiosks
500 kiosks hanging on “full disk” — only 20 GB usable of 512 GB. SaltStack fixed the fleet.
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From brittle Chrome to a product people would buy
Enterprise kiosk estate · Electron, then Flutter
Chrome kiosk flags kept breaking lockdown. Electron hardened the field; Flutter opened BYOD.
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Migrating trust, not just infra
Enterprise quality management · regulated customers
Only T3 on a high-ARR platform mid-migration: angry regulated customers, weak comms, UK eng bridge.
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Home lab before production
Personal lab · containers & orchestration
Stub: validate Docker/Kubernetes patterns at home before trusting them in customer estates.
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SSO on a shoestring
Enterprise identity · free-tier validation
Stub: prove SSO on a free Azure tenant before asking the customer to burn licensed cycles.
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When the fleet would not boot clean
Windows endpoint estate · UEFI / imaging
Stub: Surface / UEFI class failure that looked like “bad devices” until the firmware path was fixed.
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Automation that pages us first
Fleet ops · n8n / workflow automation
Stub: wire automations so the team hears about offline devices and failed jobs before the customer does.
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