CUSTOMER SUCCESS ENGINEER T3 · SYSTEMS ADMIN · SOLE TRADER · SYDNEY AU

I don't waitto be asked.I build the answer.

Engineering mindset. Customer obsessed. Resourceful by nature.

See My Episodes →
5+
Years in IT
4
Career chapters
15+
Projects Shipped
6
Certifications
300+
Devices Managed

The Career Arc

Four chapters.
One consistent pattern.

Three roles plus a freelance thread — each chapter added skills. The title changed; the mindset did not.

If you want to shine like a star, burn like a sun first.

University

Parallel Thread

Beyond the day job

10+ freelance projects shipped across web, mobile, automation and cloud. Built nights and weekends. Real clients. Real outcomes.

WHS Contractor Check-in & Induction

Live

Node.js · Supabase · Expo · Vercel

Enterprise WHS functionality on 100% free tier infrastructure.

Flutter Visitor Management App

Delivered

Flutter · CouchDB · Brother SDK · Teams

Thermal badge printing, offline-capable, real-time Teams alerts.

AI Google Review Automation

Running

n8n · Groq · Ollama · Gemini · Telegram

Multi-AI provider fallback, Australian market tone configuration.

NDIS Bulk Payment Generator

Delivered

PHP · XML · CSV

Bulk payment request files for NDIS physiotherapy invoicing.

Children's Voice AI App

In Progress

Flutter · Deepgram · OpenRouter · Firebase

STT/TTS, LLM responses, analytics via n8n. BMAD methodology.

Home Lab Infrastructure

Running

Raspberry Pi · Rancher · Docker · Kubernetes · UniFi · Twingate · Ollama · Apple MLX

Production-grade home network and lab — skills validated before applying at work.

Every Bar Earned

Nothing claimed.
Everything demonstrated.

Each skill is linked to the episode or project where it was built.

Beyond the Technical

The skills that make
the technical ones matter.

Each one backed by a specific situation from the work.

INTJThe Architect· Myers-Briggs

Root Cause Thinking

I don't clear tickets. I find what created them and eliminate the source.

Diskpart fleet fixSurface UEFI fixChrome → Electron

Ownership

If I see it, I own it. The Electron app nobody commissioned. The Flutter app nobody asked for.

Electron kiosk appFlutter deal-winning appAWS Connect IVR

Resourcefulness

Free Azure tenant to test SSO. Free tier WHS system at enterprise scale. Home lab before production Kubernetes.

SSO on free AzureWHS free tier stackHome lab before prod

Leadership & Mentoring

Trained and mentored the junior engineer through the Damstra acquisition transition.

Junior engineer mentoringDamstra transition lead

Product Thinking

I see the business problem behind the technical one.

Flutter → major dealActing PM at IdeaGen

Self-Directed Learning

AWS Connect with no prior experience. Golang on the job. SSO traced from source code.

Golang self-taughtFlutter self-taughtSSO from codebase

Knowledge Leadership

When I learn something nobody else knows, I document it and share it.

SSO documentationAI docs initiative

Bias for Action

Research → build → tell someone. The pattern repeats across every episode.

Every flagship projectHome lab validation

Meet the AI

Ask anything about my career.

Ask the on-site assistant about any role, project, or skill — it answers from my real career history.