Situation
Too many field failures still arrived as angry humans. Offline kiosks and failed jobs had no reliable early signal.
Task
Put a thin automation layer between the fleet and the team channel so silence stopped meaning “everything is fine.”
Action
Built workflow automation (n8n and related hooks) around device health and job failure signals, posting to the team before a site visit went sideways.
Result
Support moved earlier in the failure curve. (Stub — expand with specific flows and tools.)